TOS
GENERAL TERMS OF BUSINESS FOR THE NEKOFIT ONLINE STORE
GENERAL TERMS OF BUSINESS
The general terms of business for the NEKOFIT online store (hereinafter: general terms) define the rules for using the website www.nekofit.si (hereinafter: the website) and the terms of purchase through the website, as well as regulating the relationship, rights, and obligations between you as a visitor to the website and the website operator, Spletna prodaja, Lea Špela Štrlekar s.p., Pločanska ulica 3, 1211 Ljubljana Šmartno, tax ID: 11733225, company ID: 9155821000 (hereinafter: the provider). These general terms include a privacy policy that defines and describes how we process your personal data to provide access to and functionality of the website, carry out the delivery of products purchased through the website, and for other purposes outlined in the privacy policy.
Please read the general terms of business carefully before using the website. By accessing the website, using the website, or making a purchase, you agree to the content of these general terms. These general terms apply exclusively to the use of this website and purchases made through this website and do not govern any other legal relationships between you and the provider.
Our business is focused on collaboration with consumers in the Republic of Slovenia. Accordingly, we do not guarantee that the content and information on the website comply with the national laws of other countries.
USE OF THE WEBSITE
Information on the website.
To ensure quick updates to the website, we reserve the right to change and/or update its content at any time. We also reserve the right to temporarily or permanently suspend access to the website and/or deny access to all or individual users.
Your use of the website
You may access and use the website only in accordance with these general terms, our privacy policy, and other relevant provisions of applicable law.
By accessing the website and accepting these general terms, you warrant that (i) you will not use the website in a manner that would harm it, impair its operation, overload it, or obstruct it, or in a way that would interfere with other users' use of the website or otherwise affect the rights of third parties; (ii) you will not attempt to gain unauthorized access to the website; (iii) you will not mirror, frame, or otherwise transfer and/or display the website or any part of it on any other website; (iv) you will access the website only through the interface we provide; (v) you will not use software intended to gather information about other users' use of the website and identify those users; and (vi) you will not use the website for purposes or in a manner that is illegal or contrary to these general terms.
We do not guarantee that your access to the website will always be uninterrupted and that the website will be suitable for use at all times. Our liability for any damage arising from disruptions in use or inability to access our website is excluded."
Access to other websites.
To enhance the user experience, the website contains links to third-party websites. The inclusion of a link on the website does not indicate support, sponsorship, or endorsement of the third party or its website by the provider, nor does it imply any other connection between us, the website, or the products offered on one side and the third party's website or the third party itself on the other. If you use a link to a third-party website, you will leave our website and be redirected to the third-party site, which will be governed by different terms of use and a privacy policy published on that site.
Our liability for any damage arising from access to, use of, and availability of third-party websites accessed through links published on our website is excluded.
Intellectual Property Rights.
The website and the content published on it are the intellectual property of the provider or other individuals from whom the provider has obtained the appropriate rights to use their intellectual property, and may not be used without our prior explicit consent. It is prohibited to reproduce, copy, transfer, display, sell, publish, store, modify, or use the content of the website in any form, in whole or in part, for commercial purposes without our prior written approval. Logos, company names, and trademarks published on the website are protected marks owned by the provider or other rights holders. The use of such logos, company names, and trademarks without our prior written approval or the prior written approval of a third party is prohibited.
PURCHASE OF PRODUCTS THROUGH THE WEBSITE
Execution of Purchase Through the Website
The payment deadline, payment methods, and total amount due are specified in the order summary at checkout and in the order confirmation you will receive at your email address after placing your order.
The order summary at checkout or the order confirmation sent to your email will display the product prices and the final amount due. All prices listed on the website and in the summary or confirmation include VAT. The shipping cost is calculated separately. For orders with a total amount over €80.00, shipping is free. For orders with a total amount less than €80.00, a shipping fee depending on country of delivery will be applied.
In the online store accessible on the website (hereinafter: the online store), we offer the following payment methods:
- Cash on Delivery
Payment is made upon delivery of the package, which may also include an additional fee for cash on delivery in accordance with the price list of GLS. - Payment via PayPal
Payment is made at the time of order placement by logging into PayPal through the online store with your PayPal account and confirming the payment. - Payment by Credit/Debit Card
Payment is made by entering the required credit card information in the payment form and confirming the payment through your mobile banking app or by another method specified by your bank.
In the case of payment through intermediaries (cash on delivery, credit/debit card payment, PayPal payment), you may also incur transaction fees. We have no influence over these additional charges, as they depend solely on the relationship and business terms between you and your bank or card issuer.
Upon completion of payment, we will promptly send you an invoice for the purchased products to the email address you provide for this purpose. The sales contract will be stored electronically on our server after the purchase.
Delivery of Purchased Products
We will strive to ensure that the information regarding the stock status of the selected product and the expected delivery date is updated and accurate in a timely manner. However, the mentioned information is for informational purposes only.
If the selected product is out of stock, we will notify you as soon as possible. In such a case, you may withdraw from the contract, choose another product, or wait for the delivery of the product. If you decide to wait for the selected product, it will be delivered as soon as possible. For products not in stock in our warehouse, we are solely reliant on delivery from our supplier.
The delivery time for products available in stock within the territory of the Republic of Slovenia is 5 days from the next working day after the online order is placed. For products that are not in stock, we will inform you of the delivery time after the order is placed, based on the information provided by the supplier. All orders placed on Friday after 1 PM will be shipped on the next working day. We reserve the right to extend the delivery time, and we will notify you in a timely manner.
The shipping costs are borne by the buyer. Delivery is carried out by GLS.
Right of Withdrawal from the Sales Contract
With every purchase, you have the right to withdraw from the contract without stating a reason within 14 days of receiving the products. To exercise your right of withdrawal, you must notify us with an unequivocal statement via email at info@nekofit.si. After withdrawing from the contract, we will reimburse you for all received payments without undue delay and in any case no later than 14 days from the day we receive the notice of withdrawal from the contract, using the same payment method as the one used for the original transaction, unless explicitly agreed otherwise. In the case of cash on delivery, we will refund the payment to your bank account.
Upon withdrawing from the contract, you agree to return the products to us within 14 days after your written notice of withdrawal. The products must be unused and undamaged. A copy of the order must be included. You bear the direct costs of returning the goods. By prior arrangement, instead of a refund, you may also receive a coupon worth the value of the order.
Complaints and claims can be sent via email to info@nekofit.si.
GENERAL
Limitation of Liability
The provider does not guarantee that the information and content on the website and the links to third-party websites are suitable, reliable, available, up-to-date, and accurate.
The provider's liability for damages arising from or in connection with these general terms, which could not have been foreseen at the time of the breach, and/or for damages caused by or in connection with these terms and their subject matter due to our ordinary negligence is excluded. Additionally, the provider's liability for any business loss or other indirect damages (including loss of reputation, profit, contracts, expected savings, data, or wasted expenditures) is fully excluded.
The maximum liability of the provider for damages, whether direct or indirect, arising from these general terms and/or related to these general terms and their content is limited to €50.00 or the amount paid for the order, whichever is higher.
The provider is not liable for failure to fulfill or delay in fulfilling any obligation under these general terms caused by events beyond its reasonable control or events that could not have been foreseen.
Changes to the General Terms
Your relationship with the provider is governed by the version of the general terms that is in effect at the time you access our website or at the time you place an order. We reserve the right to occasionally change and supplement the general terms. The updated general terms will be published on our website, and such updated terms will come into effect immediately upon publication. Your continued use of the website and ordering of products after the publication of the amended general terms indicates your agreement with the updated terms.
Applicable Law and Competent Court
All questions and disputes arising in connection with these general terms shall be governed by the law of the Republic of Slovenia. Any disputes arising from violations of these general terms will be resolved amicably. If this is not possible, the competent court in Ljubljana shall have jurisdiction over the disputes.
Contact
If you have any questions or uncertainties, you can contact us via email at: info@nekofit.si. We will be happy to answer any questions and try to resolve any ambiguities.